FAQ

Frequently Asked Questions

What is a Bopzy iD
A Bopzy iD comes in many forms. It can be a plastic card, key ring, sticker or phone App with a little smart chip inside it which lets you store information and do transactions when you wave it against a contactless reader. The Bopzy iD lets you earn loyalty, get special offer coupons, use it as a prepay card and other useful transactions. You can register your Bopzy iD online so that if you lose it, your balances are protected so all you need to do is pick up a new one and transfer your balances to your new iD

I have a few different Bopzy devices-what do I do?
The Bopzy iD comes in many forms, it can be a card, key fob, App or sticker. It can be a fully Bopzy branded device or it can have just the Bopzy logo somewhere on it. You may realise that you have a few different Bopzy iD’s.  If you have more than one type of Bopzy iD, you can link them altogether and merge all your balances to one device so you only have to carry one type with you. You can also view all your balances together on one App. To merge your balances, login to your account and in the "account settings" area use the “Add card” button.

Where can I get & use a Bopzy iD?
You can get a Bopzy ID in any particiapting store & use your iD anywhere you see the Bopzy sign. The list of outlets is constantly growing.  Remember you can use the same Bopzy iD in all the different stores, with no need to get a new one or register again. As soon as you use your iD in a new store, you become eligible for their great offers.

I have seen the Bopzy logo on some non-Bopzy branded cards, what does this mean?
If you have a card with a Bopzy logo on it, it means you can use that card in the exact same way as a fully branded Bopzy iD, anywhere you see a Bopzy sign.

How do I register my Bopzy iD?
Registering your iD is straightforward and only takes a minute or two.  To register, click the “Register” button on the homepage of the Bopzy website. This button will take you directly to the Bopzy Registration page. You can also register via the phone App.

The most important step is to register your iD & PIN number correctly and your email address. Your 8 digit Bopzy iD number can be found on the back of the card, sticker or key fob and your 3 digit PIN number is on on the front.  When you’ve registered your iD you can log in to your account, view your account balances, see recent transactions and find out what rewards and offers you’ve earned as a loyal customer. You can also top up your prepaid account.

How do I know when I am due free stuff?
When you log in to your account you will see a summary of your balances and how many more products you need to buy before you get your free one. You can also see what coupons are available and you can top up your prepay account here too. You can download the App for free so that you can view balances quickly and easily on your phone.

My Bopzy iD won't work. What should I do?
If you are having trouble getting your iD to read when you wave it in front of the reader, make sure you are waving it close enough to the reader. If it still does not work, there may be a problem with your card, fob or sticker. You can contact us at contactus@bopzy.com and we can have a look at your account to make sure there is nothing wrong. You may need to replace your iD, if you do, just pick up a new one in any participating store.  Make sure you update your account details with your new iD so that you can transfer all your balances to your new iD

I’ve lost my Bopzy iD. What do I do?
If you’ve lost your Bopzy iD and it’s registered, don’t worry! Simply pick up a new iD in your local Bopzy Outlet. Log in to your account on the Bopzy website and replace your iD.  Unfortunately if your iD was not registered you’ll have to get a new one and start over.

How do I merge my balances from multiple iD’s to one iD?
If you have 2 or more Bopzy iD’s and you want to link them all to one account so you can access them from one place and pool your balances, you must log in to your account. Go to “account settings” and “manage my accounts”. Here you can link all of your different Bopzy iD’s to one account and move all your balances to one place. Once you have done that, you can get rid  of the empty iD.

I don’t have an iPhone or an Android but I want the Bopzy App
Unfortunately the App is only available on iPhones & Androids at the moment, but don’t worry we are working on other phones too.

How close do I have to hold my iD to the Bopzy reader?
iD’s must be waved  about 2 – 4cms from the reader

Does the Bopzy sticker affect my phone?
No, not at all. If you have a Bopzy iD in the form of a  sticker, you can stick it on your phone for convenience and it will not affect your battery, bills or call credit at all.

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Merchants

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Consumers

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Swipe & Go

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